Shipping Policies

1. We will not ship orders until we have processed your payment. While using our customer information form sends us your address information, you must send us your payment before we can ship the game to you.
2. We will not send you a shipping confirmation email until AFTER we have taken your order to the post office and physically handed it to them. If you receive a confirmation email, you know that your order is in the mail.
3. Before contacting us about missing orders, please give the postal service time to transport it to you. Please allow at least the following times to elapse from the time that you receive your confirmation email before you contact us about missing orders:
   • US priority mail: 1 week
   • US regular mail: 2 weeks
   • Non-U.S. orders: 3 weeks
4. Note that we must fill out a customs declaration form for all non-U.S. orders. It may be necessary for you to pay customs duties to your government before you can receive your order. We have no control over this.
5. If you have still not received your order within the times specified above, send us an email and we will investigate it. Be sure to double-check the address you sent us on your initial order, if this is incorrect, we have a good idea of what happened :-). (Incidentally, we would appreciate it if you check your address BEFORE you send us your order and payment!)

Problems with orders

• If you did not receive all of the items you ordered, please be aware that we may have shipped them in separate packages. We would appreciate it if you would wait until the postal delivery time elapses before you contact us. If we ship in multiple packages, we put an indicator on each package to the effect that is "package N of M" so you will know that something else is coming. All packages that make up an order will be mailed at the same time.
• If the contents of the order is damaged or defective, contact us. The basic rules contain one rulebook of 88 pages (counting the inside front and back covers) and one set of game components. The game components are a shrink-wrapped package that should include 18 cards total:
  1. 12 different sheets of unit cards.
  • German GE-01->GE-09
  • German GE-10->GE-18
  • German GE-19->GE-27
  • German GE-28->GE-36
  • German GE-37->GE-45
  • German GE-46->GE-53, US-01
  • US-02->US-10
  • US-11->US-19
  • US-20->US-26,RU-01->RU-02
  • RU-03->RU-11
  • RU-12->RU-20
  • RU-21->RU-29
  2. 3 identical artillery template cards.
  3. 2 identical combat resolution sheets.
  4. 1 sheet of indicators and markers
  If any of these are missing or damaged, let us know.